esSJae's Virtualization Blog

Virtualization and other IT topics

Toshiba M400 tablet, Windows 7 x64, and fingerprint reader

Posted by essjae on October 20, 2009


I struggled with this for quite a while.  No matter what I tried, I couldn’t get the fingerprint software to recognize the reader on the Windows 7 x64 install (x86 works fine).  The drivers were installed, everything looked ok, but I would get a “fingerprint device not installed” error when launching the Upek Protector Suite software.

Turns out, Upek has a newer version out (Protector Suite 2009 for Windows 7)  and its free to download.  I uninstalled the driver and old software, rebooted, then installed the new Upek software, and lo and behold, the reader is recognized and I was able to add my fingerprints.

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