Ars has a wonderfully insightful article with internal Apple memos regarding the Mac Defender malware. The best part, Apple says to tell customers:
- Do not confirm or deny that any such software has been installed
- Do not attempt to remove or uninstall any malware software
- Do not send escalations or contact Tier 2 for support about removing the software, or provide impact data.
- Do not refer customers to the Apple Retail Store. The ARS does not provide additional support for malware.
Even more telling: “Apple’s [IT] department mandates the use of Norton Antivirus on company machines.”