Don’t ask, don’t tell…Apple’s policy on Mac malware

Ars has a wonderfully insightful article with internal Apple memos regarding the Mac Defender malware.  The best part, Apple says to tell customers:

• Do not confirm or deny that any such software has been installed
• Do not attempt to remove or uninstall any malware software
• Do not send escalations or contact Tier 2 for support about removing the software, or provide impact data.
• Do not refer customers to the Apple Retail Store.  The ARS does not provide additional support for malware.

Even more telling: “Apple’s [IT] department mandates the use of Norton Antivirus on company machines.”

from: http://arstechnica.com/apple/news/2011/05/malware-on-the-mac.ars/1